HR Re-imagined – What Agile HR can do for Your Business
Imagine your business being ran by engaged employees who provide exceptional customer service. Your hallways are filled with innovative and creative ideas, feedback loops are filled with continuous improvement ideas and senior managers are leading the team to success year over year. As a business owner, you get to watch your idea morph from ideas on paper to industry leading trends and innovation. What I have described is possibly every entrepreneur’s or business leader’s dream. But is this dream so far fetched? No! What that dream needs is the support of leadership and agile human resources (HR).
Brian Kreissl in his article in the Canadian HR Reporter describes agile HR as being nimbler, helping to create an organizational culture that’s more responsive to the needs of customers. Like Brian, my view of an agile HR department is characterized by a proactive, responsive and highly adaptive approach to supporting the organization.
HR has continued to evolve and grow. In its evolution the focus continues to centre around service, internal customer experience and being a true business partner with an adept knowledge of the business. I often get questioned about how HR can truly support the business. Here are three ways that HR can use its agility to improve your business and make you rethink and re-imagine the way you utilize human resources.
Provide a Strategic Approach to HR and Business
Business is truly about exchanging value for money. There is a misconception that HR does not truly contribute to the creation of value to realize money. To the contrary, HR, when utilized effectively is a key contributor, developer and curator of the resources that create the value to realize money. HR’s strategic approach to building a business case for value through training, developing, managing, engaging and retaining people makes it essential to managing a business’ bottom line. Guided by analytics, determining and driving return on investment (ROI) in talent acquisition and training, engaging and retaining to create workforce stability are key ways we strategically preserve the core of the business and tangibly contribute to profitability.
Enhance Business Continuance Through Culture
Peter Drucker sums this up succinctly, “Culture eats strategy for breakfast.” All the strategy in the world cannot treat the issues that exude from a bad or toxic culture. Culture is often overlooked in business as an organic trait that can be easily manipulated and controlled to yield desired results. Culture, like any habit is easy to form and hard to break. The agile HR department focuses on organic evolution with the pillars of engaged and focused employees, clear and continuous feedback and a focus on continuous improvement, learning and development. Businesses survive on people power. Business continuance is highly dependent on the ability of the business to attract and retain the right people to power the engine. The performance and efficiency of your people power is refined by your active and prevailing culture.
Transition from Transactional to Value Add
All businesses have limited resources. The allocation of those resources makes all the difference. I’ve often shared in presentations that anything that can be replicated can and should be automated. Going back to my belief in HR agility being characterized by a highly adaptive nature, embracing processes and technologies to enhance, speed up, automate and improve service delivery to internal customers is at the core of an agile HR department. For HR to continue to add value to the evolving business, routine processes and services need to be re-imagined and re-engineered to focus on value add and efficiency. Automating routines give HR resources more time to focus on the business by contributing to more revenue generating activities and continuous improvement opportunities.
How can HR add value to you?
What is your HR department doing for you? If you don’t have one, perhaps it is time to talk about how you can utilize HR to unlock your business’ potential by re-imagining how HR can support your business strategy and goals. Businesses are growing and evolving everyday. A successful HR partner is one that grows, develops and is able to proactively support your business as it transitions through various stages. When you think business, think HR, agile, re-imagined and ready to help.